Monitoring & Service
Would you monitor my Intrusion Detection System if it was not installed by Amalgamated Security Services Limited?
- Yes, we can monitor your system. However an initial assessment must be performed prior to our Technicians programming the Intrusion Detection System.
Can you monitor an alarm system installed by another Company?
Yes, we can monitor alarm systems installed by other companies.
Installation
Where do I learn more about the Control Panel for my Alarm?
- Full details of its operation can be found in the User Manual. This would have been delivered with the Alarm Control Panel. If you do not have a copy, please let us know and we will send another one.
How do I go about having a Security System installed?
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Contact our Sales & Marketing Department for scheduling an appointment with one of our certified and experience sales representative.
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A site visit will be scheduled, from which a proposal will be generated and submitted for your review and acceptance.
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On receipt, ensure to read the Terms & Conditions which specifies the payment terms, etc.
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Once satisfied, re-submit signed documentation to our representative after which our representative will forward and schedule installation with the Installation team.
Technicians
Should I be concerned about the technician/s who installed and service my alarm?
In order to have an alarm installed you have to allow a technician access to your premises and very often that technician has unescorted access to the entire property. You should therefore question the security company, in detail, about the type of Background checks they conduct on their staff to unsure that they are trustworthy to not only allow onto your property but also to know the details of your protection.
ASSL performs background checks on all staff and our Technicians will always be in uniform and will display an ASSL Photo ID. If you have any concerns about the authenticity of someone claiming to be from ASSL do not allow them on your property and immediately call our Control Room to seek confirmation.
Protection
When we're at home and moving around, can we still be protected?
- Your system can provide both perimeter and interior protection. When home, turn off interior devices allowing your family to move about freely. The perimeter system, which can protect certain doors, windows and access areas can remain armed.
When an alarm sounds, will I know whether it's for a break-in or a fire?
- Yes, an alarm system installed by ASSL sounds distinctly different alarms for break-ins or for fire. There is no confusion.
Alarm Functionality
What happens to the alarm system if I lose electrical power to my home?
- Include with every alarm system installed by ASSL is an integrated power supply. This allows the system to continue to protect your home for up to several hours even if there is no electricity.
Do I need to have a phone line for my alarm to work?
- No, if you decide that you do not wish to have a phone line in your home we offer cellular transmission that sends out the signals just like a phone would. Just ask us how we could do that for you when you schedule your appointment
Insurance
Can I get a discount on my homeowners insurance when I install a security system?
- Yes, in most cases insurance companies give discounts on homeowners' policies when a monitored security system is professionally installed. Additional discounts may be available if monitored fire detection is also installed.